'Scan, Bag, Go' program introduced at local Kroger, reducing number of checkout lanes


ROANOKE, Va. (WSET) -- Kroger's Mid-Atlantic Division launched another way for customers to shop, using a new technology to enable shoppers to scan products for quicker shopping.

'Scan, Bag, Go' was introduced on Tuesday, February 13 at the Kroger in Bonsack, and is another option for customers to shop, alongside online ordering, traditional checkout lanes, and home delivery.

"Our customers want the ability to choose when and how they shop with us to make their lives easier," said Allison McGee, the corporate affairs manager of the Mid-Atlantic Division. "Our goal is to provide customers a simple, personalized shopping experience that saves them time and money."

The Kroger in Bonsack is the first store in the division to offer the program and it will be added to more stores later.

You will use a wireless handheld scanner or the 'Scan, Bag, Go' app on your device to scan products as you shop.

You then bag them as you shop and use self-checkout pay.

All forms of payment will be accepted and there will be no fee to use it.

Kroger said it tested the process in several locations across the country.

"Customers tell us they like being in control of their shopping," said Kyle Russell, the 'Scan, Bag,Go' manager for the Mid-Atlantic Division. "They monitor their spending and can stay within their budgets."

Russell said 'Scan, Bag, Go' saves customers time by avoiding the traditional checkout lanes, although no employees will lose their jobs, as they will be reassigned to other jobs in the store if Kroger sees that fewer cashiers are needed.

Currently, there are three 'Scan, Bag, Go' team members in the store to help; one is at the kiosk where there is a video to explain how the program works, another is near the store's secondary entrance, and the third is in the produce department.

The scanner will allow you to view and download digital coupons, keep a running total of your order, and view current sales.

The store will also have specially designed scales in the produce department for items that need to be weighed.

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