Restaurant apologizes after Facebook post of incident inside Golden Corral goes viral
ROANOKE, Va. (WSET) -- After a woman started recording inside the Roanoke Golden Corral and posted it on Facebook, the chain has now responded.
Leah Wynette posted photos and videos of her visit to the restaurant Sunday night for her daughter's birthday, where she said the waitress, came up to her and her family and told them that there were security cameras and if they were taking food, they needed to put it back on the table.
Wynette claimed the same waitress returned later with the manager and accused her mother of stealing food and asked to look in their bags.
In the post, you can hear Wynette tell the manager to go check the cameras and while he is gone, she calls police saying she feared for the safety of her family.
After police arrived, Wynette's mother was barred from the restaurant.
Around 4 p.m. Monday, Golden Corral Roanoke commented on the post with the respsonse:
After evaluating all of the details, we would like to extend a heartfelt apology to Leah and her family for their experience dining with us yesterday evening. We recognize this situation was not handled properly and we are taking the appropriate steps internally to assess what we could have done differently while also implementing additional training for our employees. The well-being and respect for our guests and employees are always top priorities for us, and we are working diligently to make this right. Leah, we have sent you an email requesting the opportunity to speak with you directly to offer our apologies. -- Platinum Corral, a franchisee of Golden Corral