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Family moving nightmare comes to an end

After weeks of hassle and price changes, the moving company finally brought their possessions Tuesday.

LYNCHBURG, Va. (WSET) - It was a moving nightmare. A family just moved down to Lynchburg from Pennsylvania, only their stuff didn't come with them.

After weeks of hassle and price changes, the moving company finally brought their possessions Tuesday.

The McGinnisses experienced these problems with Public Moving Service Company. Jeremy McGinniss says they paid with a cashier's check as agreed upon August 9. On Tuesday the company told him their items would go into storage if he paid with that, so at the last minute McGinniss got a money order.

As their belongings arrived our camera captured the moment that was weeks in the making. The family says this is only half of their items. They brought the rest themselves after the company's estimate went up.

The people bringing their items don't even work for Public. They are a third party delivery service.

ABC 13 reached out to Public. We were put on hold for about 15 minutes and when we went to leave a message they said the voicemail box is full.

For McGinniss, he's happy this is done and recommends you do your research.

"You want to make sure they come to your house to do an estimate, make sure when those movers show up, make sure the emblem of that company is on that truck. It should not be an unmarked truck. It should not be a rental. They should hold to their time frames and make sure you read the contract."

According to the Better Business Bureau, Public Moving Service Company has an F rating. They have 48 customer complaints and of the 33 reviews, 14 are negative.


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